End User Training

  • Cisco 78XX, Cisco 79XX, Cisco 99XX series IPT
  • Cisco Jabber
  • One to one
  • Group training
  • Go live support and floor walking

Data Gathering and Analysis

  • Call Flow Design (manager/secretary, general user, hunt groups - ┬ácircular, top-down, longest idle, broadcast, pickup groups)
  • Audit e.g interviewing users via a floor plan, spreadsheets via pbx dump/cvs
  • Utilise resources to expedite resolution of customer issues (escalation management).